Jones Acura

I’m not typically one to write bad reviews, but these guys did me a serious disservice and left me no choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I’m an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service (despite previously writing me a note suggesting otherwise), again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I’m extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I bought two cars >150k and the sales associates won't bother to take the time to assure all my features are working. Once you buy the car the sales team ignores you. Shout out to Bo in service for being a solid employee and trying to help even though he does not have the same access! Thanks Bo! 8 months later and I don't even want the car without all the features I paid for :(

Jones Acura of Lancaster was the best car buying experience I have ever been through. William Cross and Andy Pilotti were amazing to work with! They made sure I was 110% happy and satisfied with everything related to the car buying experience...the whole way down to the extra accessories I got with the vehicle and they knew I was super picky about the vehicle being PERFECT at pick up - no finger prints, etc and they went over and above by bringing a cloth to the car to wipe down any small dirt marks I saw. I am very happy and more than satisfied and will definitely go back to Jones Acura for my next car and will highly recommend friends and family to purchase their next vehicle there. Thanks for such a great experience Jones Acura! I love my new vehicle!!!

I've been searching for a MDX hybrid for about a month and luckily came across Jones Acura with the MDX hybrid Advance Package. I immediately reached out the dealer and Andy Pilotti replied quickly to let me know it was still available. We made arrangements and drove about an hour to the dealer. I did not meet a salesman but a new friend in Andy. He was very patient and made me feel comfortable. The negotiation was pleasant compared to my previous experience. I was hoping for additional discount from the internet price and even though the negotiation didn't go the way I had hoped, I decided to buy because I felt Andy did his best to help me. From the beginning there was no pressure from coming to the dealer to signing the contract to getting additional add-ons. The 2020 MDX hybrid Advance Package is in great condition and driving my newly bought car the last 2 days left me without regrets and fully satisfied of the whole process. Steve the manager even took the time to change out the key FOB battery for us. Thank you Andy and the management team for making the whole buying process smooth and pleasant. Thank you!

This dealership is a joke. I remember coming in a few years back purchasing my brand new TLX we were promised some stuff but upon picking up my car, since it wasn’t documented it never happened. Word of advice have everything written down!! Because they seem to have amnesia when you arrive. Since my TLX was the first generation we’ve had some hiccups… so when the lease was up I was going to Trade the car in for the MDX… this was the only Acura dealership that was trying to short me! 2 other ones were offering me more and I was able to use that money towards my next vehicle. Although I didn’t stick with Acura, I’d recommend looking elsewhere if you’re looking to buy an Acura, there’s so many other dealerships around that is willing to work with you and treats you fair and not a number.

We have been searching for an Acura MDX for a few months and were contacting other dealerships who were very difficult to work with. We found a 2022 MDX on the Jones Acura website and scheduled a time to sit and talk to Andy! From the beginning, working with Andy and the rest of the Jones Acura team was easy and not a stressful process at all! They worked with our numbers to make sure we received the best deal and took excellent care of everything. I would highly recommend this dealership and especially Andy!